GIFT VOUCHERS

Terms and conditions

Vouchers are valid, by default, for 12 months from the date of issue unless use, restriction or limitation are specifically applied in the voucher description.  The voucher must be securely retained for presentation to the hotel for redemption. Treat a voucher as you would cash.  The hotel does not accept responsibility for vouchers that are lost, mislaid, altered, previously redeemed or damaged.  Vouchers that are expired, damaged, altered, previously redeemed or fail security checks applied by the hotel will not be accepted for redemption.  Monetary/Cash vouchers may be used for more than one transaction and can be used in full or part payment for goods or services. Remaining funds may be retained on the voucher and may be spent later.  Vouchers must be used for the purpose intended such as to purchase accommodation, meals, experiences, goods, or services in compliance with description and/or intent and such use is subject to availability.  Supplements, service terms & conditions or restrictions, e.g., “18 years or older” or usage limits may apply at specific times, e.g., “not valid on Public Holidays”.  Cash refund or exchange is not permitted.  The hotel reserves the right in the interests of security to contact the purchaser and request further verification prior to the issue or redemption of a voucher.  Vouchers are non-transferable and may not be resold or bartered.  Limitations, based on age, apply to financial transactions in many jurisdictions including the use, purchase or redemption of vouchers. In general, limitations exclude minors, normally deemed as being under the age of 18 years.  Please ensure you are legally entitled to use these services based on local laws before proceeding.